Frequently Asked Questions: 

These are the most common questions we receive at Urban Bride. Don’t see your question here?
 
Contact us below and shoot us a text or email!

what should i expect when i am shopping at urban bride? 

To find your wedding dress! The combination of extensive inventory and our staff make for an unforgettable moment.

where do you source your dresses? 

Each dress is hand selected from other bridal shops, past brides who put them on consignment and wedding dress designers.  

What sizes do you carry?

We carry bridal sizing 0-28, currently. Since our dresses are sold off-the-rack and we get new dresses in every week, the selection and sizes available changes all the time.
 
We also order gowns from Size 2-30. These require order time up to 6 months. 

When should I start shopping?

We always say, “the earlier the better”. You want to check “buy a wedding dress” off your to-do list! This means wedding dress shopping, ideally, 8-12 months before your wedding. Yes, with us, you get to take your gown home the same day, so we are also perfect for brides with tighter timelines. You still want to factor in time for alterations as necessary.

What are your gown prices?

Our off the rack consignment and sample dresses are available up to 30-70% off retail. Our dresses are priced based on the year, designer, style, retail price and condition. Our wedding dress prices typically start at $500 with the majority between $700-$2,000. Most are available for under $1,200. 

Do you accept refunds or exchanges?

No. All sales are final.

Do you offer dry cleaning? 

After your wedding we offer a cleaning and preservation service . Cleaning your dress will remove most stains that may have happened on wedding day while preserving your dress ensures no additional damage is added. 

can i get my "off the rack" dress cleaned? 

Yes! We are happy to coordinate a dry cleaning service for your wedding dress. Once wed dresses must be drycleaned before it hits our salesfloor. 

Are you appointment only?

Yes, dresses are available to try on or consign by appointment only. This way, we can ensure that there will be a dedicated bridal stylist to help you. “Bridal Gown” Appointments are 60 minutes, upgrade "VIP (VIB)" are up to two hour long and “Consignment My Gown” Appointments are 10 minutes.

Why shop at urban bride inc? 

We know how stressful (and expensive!) wedding dress shopping can be.

We offer a curated collection current designer special order, gently loved and sample designer dresses at unimaginable prices - up to 90% off retail prices.

Not only that, but we provide the ultimate bridal experience so that you can feel, see and try on dresses. We truly take all the risks and stress out of purchasing a discounted sample dress. 

what is consignment?

Consignment means local brides or bridesmaids bring us their gowns for us to resell for them! It’s a 50/50 split once the gowns sell. Our inventory consists of dresses that are brand new, samples from bridal boutiques, our designers, and pre-owned gowns that have been dry cleaned.

are alterations included in the price of the dress? 

Alterations are not included in the price of your dress. When you purchase your wedding dress, your bridal stylist will share the price range of your specific alterations based on what you will need.

Can I shop the made to order and consignment pieces  too?

For our brides open to special ordering a gown (which takes 3-6 months), we recommend booking just ONE appointment at Urban Bride. You can shop all our inventory with one appointment.

What if my wedding is like…REALLY soon?!

How exciting! All our gowns and accessories are sold right off-the-rack, so you’ll take them home the very same day.

Do you do layaway or payment plan options?

We do. There is a processing and storage fee of $25. 

How does that payment process work?

When you purchase your wedding dress, a 60% deposit is required at time of purchase. The balance is due when the dress returns in store.

what does "off the rack" mean? 

Off the rack simply means you are purchasing the dress you are trying on. When you say ‘yes’, we are not reordering the dress for you.

how can i consign?

Email urbanbrideinc@gmail.com your dress details. 
- Year of purchase
- Style or link from designers website
- Designer Name
- Price Paid