Frequently Asked Questions: 

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We want your experience at Urban Bride Inc to be special, so please see below for some information for both brides and sellers. We are always here if you have any other questions! 

 

BRIDES

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Why Shop At Urban Bride Inc?

We know how stressful (and expensive!) wedding dress shopping can be. We offer a curated collection current designer special order, gently loved and sample designer dresses at unimaginable prices - up to 80% off retail prices. Not only that, but we provide the ultimate bridal experience so that you can feel, see and try on dresses. We truly take all the risks and stress out of purchasing a discounted sample dress. 

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What Is Your Guarantee?

At Urban Bride Inc, we guarantee that the dress is authentic and that the transaction is secure. We work with a team of bridal professionals to inspect the dress and to create processes to maintain the quality of our beautiful gowns. We handle all the transactions and payments to minimize risks. 

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Do I Need An Appointment? 

Yes. We want to ensure that you get the ultimate bridal experience so require brides to make an appointment. This reserves both a fitting room and bridal consultant for 60 minutes of wedding dress shopping fun! BOOK AN APPOINTMENT

When Is The Ideal Time To Shop At Our Store Bridal? 

We sell our dresses right off the rack which is great for brides with a tight timeline or any other savvy bride. Because our dresses are one of a kind, we advise that brides be prepared to find the "one" during their appointments. It helps if brides have a good sense of what they are looking for before coming into the boutique. 

With special ordered dresses the order time may be up to 7 months. 

Do I Pay For An Appointment?  

No. There is no fee for our bridal appointments. However, brides will receive an email to confirm their appointment 5 days in advance of their appointment. If we do not receive the confirmation, we will help you cancel your appointment, and we will offer the slot to another bride on the waiting list. 

Is It Risky To Buy A Gently Loved Wedding Dress? 

Not at all! We take the risk out of buying a gently loved dress from ensuring the quality of the dress to providing an opportunity to try, feel, and love designer dresses at dream prices. All of our dresses have been restored and cleaned before they are placed on the boutique floor.

What Sizes Do You Offer? 

We offer a wide range of sizes to help suit every bride with most of our dresses varying from street size 0 to 24. Usually, dresses can be made smaller by up to 3 sizes and can be made bigger by 1 size. 

Can I Resell My Wedding Dress With Urban Bride Inc? 

Any dress purchased at Urban Bride Delivered  can be considered for resale after your wedding and are guaranteed to be accepted on consignment for up to 1 year after the purchase date. As with any other sellers, we require that the dress be professionally cleaned in order to secure top prices and a quicker sale. Please inquire about our discounted cleaning services. 

What Is The Return Policy? 

We want our brides to be 100% happy with their dream purchase. However, we do not offer any returns or refunds as we pay our sellers within a very tight window, and we are unable to guarantee the condition of a dress after it leaves our showroom. We provide the perfect environment with the right experts to help ensure that you are confident in your purchase. Unlike any other bridal stores, we can re-consign the beautiful items so that you can recuperate a good majority of your payment.

Any Other Tips For Wedding Dress Shopping? 

At Urban Bride Inc, we like to think of each dress as a blank canvas, waiting for that extra touch to make it truly unique.

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SELLERS

Why Is Urban Bride Inc Better Than Selling Online? 

The emotional environment is just as (if not more) important than the price when brides are shopping for their dream dresses. At Urban Bride Inc, we have brides coming in given more than one dress a chance. We do the work for you and sell your dress faster!

What Else Does Urban Bride Inc Offer To Sellers? 

At our boutique, you can sell with confidence. We will handle all transactions (and hassle!) and ensure your dress is seen by buyers and cared for properly.  You will no longer have to worry about strangers coming into your home, coordinating fittings and figuring out how to get paid. We will take lovingly care of your wedding dress as we find its next lucky owner. 

What Can I Sell With Urban Bride Inc?

To ensure that we deliver a luxury experience for our brides, we accept the items listed below. We do not consign hair accessories. 

• Bridal gowns, boleros and belts in new or like new condition (e.g., no rips, tears) and that meet what our brides are currently seeking in terms of style.

• Dresses that are visibly clean and free of stains, tears and rips.

• Veils 

• Designer gowns (from selected designers) that are from a 2017 or newer bridal collection.

• To help ensure authenticity, we may ask for your original purchase receipt.

How Does The Process Work?

1.  Email us at  a photo, designer detail, year of purchase and style number for a pre-qualification if you are not sure. 

2. Once your dress is accepted, we agree on all details and coordinate the drop-off of your item(s).

3. We lovingly place your dress for sale in the shop and online for up to 9 months and we will work hard to sell for top dollar.

4. When your dress sells, we will deduct 50% commission from the sales price. We offer a lower fee than the average industry rate. 

Why Do You Not Take All Dresses? 

We find all wedding dresses to be beautiful, and it pains us when we have to say no to a wedding dress. However, we have limited capacity in our  boutique. Also, to ensure the quality of our inventory, we only take gowns that are in impeccable condition and trending with our brides. Ultimately, this helps us protect the bridal experience and garner higher prices and faster selling cycles for you. 

How Should I Price My Wedding Dress? 

Based on market research and experience, we strongly suggest that preowned wedding dresses be priced at 30-60% discount from purchase price and never worn, unaltered dresses be priced at 25-35% discount from purchase price. Ultimately, you set your price to one that you are most comfortable with and we can always reassess the pricing. 

How Long Will It Take To Sell My Wedding Dress? 

We cannot guarantee the sale of your dress, but we will work hard to sell your dress in a timely manner and for the best price. It is hard to assess when your dress will be sold, but rest assure that we are putting in our best efforts - from offering a top notch bridal experience to online marketing. 

Do I Need To Clean My Dress Before Selling It? 

Dresses must be visibly clean and free of stains, tears and rips. We are providing our brides a luxury and emotional experience so it is critical that the dresses appear like-new and clean. We offer a steeply discounted cleaning service.

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Will My Wedding Dress By Carefully Handled? 

Yes! This is our top priority. 

 

What Happens If My Wedding Dress Does Not Sell? 

We work our very hardest and safest to get your dress sold. However, in the event that your beautiful dress doesn't sell,  you can pick up your dress from our boutique. We also offer a return drop-offs in south Edmonton for $15 or we can ship the dress for a reduced fee. 

Do You Accept Dresses From Outside Edmonton? 

Yes! We do accept dresses from all over. We can help arrange the shipping of your gown so that it can be sold in our boutique. 

 

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